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Position Summary:

The role of the Director of Shared Services Implementation is to:

Oversee planning, managing, tracking the implementation of new shared services operating model and systems to transform HR operations.  This HRIS transformation initiative consists of a complex program with high interactions and dependencies with all aspects of HR, Stores and IT that will positively impact the overall future operations of HR activities.  The incumbent will be adept at assessing current state and determining future state, establishing a roadmap and priorities, providing governance, change management expertise and overall project management.  The Director will collaborate closely with portions of HR, HRIS technical lead, members of IT, and vendors, providing overall leadership to successfully deliver quality operating model and supporting systems.  The Director of Shared Services Implementation must be able to have an outward focus to report out on scope, schedule, budget, overall project health and adoption risks while also engaging in detailed oversight of program.  The incumbent will possess strong skills in negotiating outcomes and change with key stakeholders in a landscape with competing priorities.  This role will report directly to the EVP, Chief People Officer.                                                  

Essential Functions/Responsibilities:

Responsibilities & Essential Functions

  • Evaluates current state of the following: (1) HR operations operating model at BSS, (2) HR operations operating model in Stores, and (3) state of HR systems working with HRIS Director
  • In conjunction with CPO, determines future state vision for Shared Services model for three components mentioned above
  • Creates gap analysis based on future state and establishes overall program roadmap, timelines, and governance model
  • Works with stakeholders to identify/map key business processes
  • Creates project plans including identification of key tasks, needed resources, interdependencies, etc.
  • Collaborates with internal stakeholders and various vendors ensure all projects are on track and accurately reported with respect to scope, schedule, budget, resources & quality.
  • Routinely reports out on program status, risks, and issues
  • Assesses impact of future state on associates and establishes change management strategy and approach
  • Implements change approach including communications, training, leadership engagement, and measurements
Essential Functions

  • Leadership – ability to manage complex program with large interdependencies
  • Project/Program Management – Solid understanding of project management methodology to identify issues, risks and dependencies across the program
  • Communication – Ability to effectively communicate at all levels of the organization
  • Relationship Management – Build partnerships, based on trust and transparency, with the various business units and vendors
  • Financial Acumen – Responsible for ensuring financials are accurately reflected for the program
  • Change Management – Ability to assess organizational impact and design risk mitigation and adoption plans

Minimum Education & Experience:

  • Bachelor’s degree in Business, Information Systems or other related degree
  • 7+ years’ experience
  • Experience delivering complex programs to meet business objectives including systems and operational model implementation
  • Experience building and developing complex program teams
  • Proven experience in strategic planning
  • Proven experience in change management 

Preferred Education & Experience:

  • Master’s degree in Business, Information Systems or other related degree
  • 10+ years’ experience
  • PMP certification
  • Change Management certification


  • Proficient in Microsoft Office (Excel, PowerPoint)
  • Solid consulting and partnering skills to uncover business needs, make recommendations, and develop solutions
  • High level of integrity
  • Strong results-orientation
  • Ability to operate computers, manipulate various keyboards, etc.
  • Ability to maintain files
  • Ability to operate and communicate using telephone
  • Ability to travel to stores and offsite facilities

Reports Directly to:

Supervisor: Chief People Officer

Supervises: Project/business process manager

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.


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